Refund policy

Refund & Return Policy

We want you to be completely satisfied with your order. If you have any issues, please contact us at Travis@CustomCutouts.co, and we will work with you to make it right.

Returns

We accept returns within 30 days of delivery.

To start a return, please contact us first at Travis@CustomCutouts.co. We will provide return instructions and make sure your package is directed to the correct address.

Return Address:
549 N 1800 E, St. Anthony, ID 83445

Items must be returned in the condition in which they were received and packaged securely for shipping.

Custom Products

Many of our products—such as custom metal tags, valve tags, and custom stencils—are made to order and therefore cannot be returned unless they arrive damaged, defective, or incorrect.

If your custom item has any issue, please reach out so we can resolve it promptly.

Sale items and gift cards are not eligible for return.

Return Shipping Costs

  • If the return is due to our mistake (wrong item, damage, defect), we cover the return shipping cost.

  • If the return is for any other reason, the customer is responsible for return shipping.

  • Most returns require the customer to cover return shipping. If we made an error (wrong item, damage, defect), we will cover the return shipping cost.

Exchanges

If you need a replacement item, please contact us. In most cases, the fastest method is to start a return (if eligible) and then place a new order.

Refunds

Once your return arrives and is inspected, we will notify you of approval.
Approved refunds are issued to your original payment method within 5 business days.

If it has been more than 15 business days since we approved your return, please contact us.

Damaged or Incorrect Orders

Please inspect your order upon arrival.
If an item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.