Shipping policy
Order Processing Time
Most custom orders are produced and ship within 1-3 business days.
Larger or high-volume orders may require additional time, but we will contact you if there is any expected delay.
Orders are processed Monday–Friday, excluding holidays.
Delivery estimates begin once your order has shipped. Production time (1–3 business days) is separate from carrier transit time.
Shipping Rates & Delivery Times
We offer simple, flat-rate shipping within the United States. Delivery estimates begin once the package has left our facility.
Standard Shipping Options
• 2–3 Business Days — Flat Rate $2.99
• 4–5 Business Days — Flat Rate $4.99
• 6–9 Business Days — Free Shipping
Delivery times are estimates and may vary based on the carrier and destination.
Delivery time estimates (2–3, 4–5, or 6–9 business days) begin after production is completed.
Shipping Locations
Orders ship from our production facility at:
549 N 1800 E, St. Anthony, ID 83445
We ship throughout the United States and offer international shipping to Canada, Mexico, Australia, and New Zealand on eligible small-format metal tag products.
Canada Orders
Shipping charges are calculated at checkout based on package weight, destination, and the selected carrier service. Canadian customers are responsible for any applicable import duties, taxes, brokerage fees, or other charges collected by the carrier or Canadian customs. These charges are not included in the product price or shipping charge paid to Custom Cutouts.
International delivery estimates begin after production is complete and may be affected by customs processing. A valid delivery address, email address, and phone number may be required for customs clearance.
Australia and New Zealand Orders
Shipping charges are calculated at checkout based on package weight, destination, and the selected carrier service. Customers are responsible for any applicable import duties, GST, taxes, brokerage fees, or customs charges unless those amounts are explicitly shown as collected at checkout.
International delivery estimates begin after production is complete and may be affected by customs processing. A complete street address, email address, and phone number may be required for delivery or customs clearance.
Mexico Orders
Shipping charges are calculated at checkout based on package weight, destination, and the selected carrier service. Customers are responsible for applicable IVA, import duties, taxes, customs handling, brokerage fees, or other charges unless those amounts are explicitly shown as collected at checkout.
International delivery estimates begin after production and may be affected by customs processing. A complete delivery address, email address, phone number, and any identification or tax information required by the carrier or Mexican customs may be necessary.
Tracking Information
Once your order ships, you will receive an email with tracking information so you can monitor delivery progress.
Damaged, Lost, or Incorrect Shipments
If your order arrives damaged, defective, or incorrect, please contact us immediately at Travis@CustomCutouts.co. We will evaluate the issue and make it right.
If a shipment is lost in transit, we will work with the carrier to resolve the issue or send a replacement when appropriate.
Contact
For any shipping questions, please contact:
📧 Travis@CustomCutouts.co